With a basic understanding of the five conflict management strategies, small business owners can better deal with conflicts before they escalate beyond repair. Accommodating. The accommodating strategy essentially entails giving the opposing side what it wants. Avoiding. Collaborating. Compromising. Competing. The Five Styles of Conflict Resolution. Avoiding the Conflict. Avoiding or withdrawing from a conflict requires no courage or consideration for the other party. Giving In. Giving in or accommodating the other party requires a lot of cooperation and little courage. Standing your Ground. Compromising. Collaborating. What is conflict resolution? The art of conflict management can be the key to professional growth. It all starts with our five-step conflict resolution process.


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Accommodating may conflict management approaches the form of selfless generosity or charity, complying with conflict management approaches person's instructions when you would prefer not to, or yielding to another's point of view.

Avoiding is unassertive and unco-operative You neither pursue your own concerns nor those of the other person. You do not deal with the conflict. Avoiding may take the form of diplomatically side-stepping an issue, postponing an issue until a better time, or simply withdrawing from a threatening situation.

5 Approaches to Conflict Management | Coaching Association of Canada

Collaborating is both assertive and co-operative It is the opposite of avoiding. It means digging conflict management approaches an issue to pinpoint the underlying needs and wants of all parties.


They did not; two other sociologists, Robert Blake and Jane Moulton, had identified five conflict resolution modes and published their results a decade earlier. Test-takers were asked to evaluate how often they used each conflict resolution mode, selecting "rarely," "sometimes," "often" or "always.

Killmann and Thomas's contribution to conflict resolution grew from their realization that conflict management approaches these five ways of resolving conflict were proposed in statement form conflict management approaches individuals who were asked to assess which method they employed, the results were skewed toward collaboration, which was seen as more socially desirable.

This "social desirability bias" reduced the reliability of the established assessment methods. With a basic understanding of the five conflict management strategies, small business owners can better deal with conflicts before they escalate beyond repair.

Accommodating The accommodating strategy essentially entails giving the conflict management approaches side what it wants.

Conflict Management Techniques

The use of accommodation often occurs when one of the parties wishes to keep the peace or perceives the issue as minor. For example, conflict management approaches business that requires formal dress may institute a "casual Friday" policy as a low-stakes means of keeping the peace with the rank and file.

Employees who use accommodation as a primary conflict management strategy, however, may keep track and conflict management approaches resentment.

Avoiding The avoidance strategy seeks to put off conflict indefinitely. Compromising looks for an expedient and mutually acceptable solution which partially satisfies both parties.

5 Conflict Management Strategies

Examples of when compromise may be appropriate: Compromising may be more practical when time is a factor Can provide a temporary solution while still looking for a win-win solution Lowers the levels of tension and stress resulting from the conflict Some caveats of using compromise: May result in a situation where both parties are not satisfied with the outcome a lose-lose situation Does not contribute to building trust in the long run May require close monitoring and control to ensure the agreements conflict management approaches met Withdrawing Also known conflict management approaches avoiding.

This is when a person neither pursues their own concerns nor those of their opponent. He or she does not address the conflict but sidesteps, postpones or simply withdraws. Examples of when withdrawing may be appropriate: When the issue is trivial and not worth the effort When more important issues are pressing, and you don't have time to deal with it In situations where postponing the response is beneficial to you, for example - When it is not the right time or place to confront the issue When you need time to think and collect information before you act e.

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